Customer Testimonials
My service with this dealership in the past has been good. This particular time the service itself was okay. My problem was the fact that when they picked up my vehicle at work they then tried to deliver it at my home to which I was not. This has not happened in the past so I'm a little confused as I have picked up my vehicle at work many times. Then returned it to work successfully. That would be the only negative part of this experience.
Came in with my 3 year old daughter, and Elisha was great. Let her look at the fish, and was very patient and friendly. Waiting area was good as well.
He was very informative explained in detail what was going to be done and was very nice
We always get great service at Gordie Boucher Ford Lincoln of Janesville. We don’t go anywhere else.
Has high turnover in service advisors unreliable phone service Seem to be quicker with service appointment scheduling
Alex politely explained what might happen as they worked on why my 2023 Hybrid F150 had a check engine light on steadily. He fit me into their busy schedule and completed an update that was the missing piece of the puzzle quickly. I returned home 1000 miles away safely and confidently due to his work. Thank you, Alex!
Anthony was pleasant and focused on the model I was interested in and even allowed my wife and I to test drive despite being almost closing on a Saturday evening. We then decided to put money down to hold the vehicle till Monday which kept other staff as well, with no pressure to hurry up. Would recommend searching out Anthony to others looking to purchase a vehicle and have a pressure free experience.
Professional, friendly, timely, well run dealership. Ask for Jeff in Ford service. He's the best!
Always receive fast and friendly service. They lisen to my concerns and provide sound solutions.
Joe Z was an exceptional sales agent; he was ultimately the factor after comparing four different makes and models.
I really appreciate the convenient shuttle service offered both to work and the dropping off of my vehicle at my work, making it so easy to stay on top of my service schedule without interrupting my life or hoping I can catch a ride or having to wait an hour for my s/o to finish work so I can pick it up! ❤️
Excellent and attentive service. Tim, the service advisor was professional and helpful. Will return for sure.
Laura is a great person to work with. Friendly and polite. A tech got in a car accident going to work. He was going to do my oil change at my house. She informed me what happened. Gave me a couple of options. I took the pick up and delivery. Shore period of time later here comes 2 gentlemen to pick up my truck and take it to the dealership. Wasn't long and they had it back to me. Awesome service by Gordie Boucher! I highly recommend this dealership!!!
Jeff is great to work with. He is knowledgeable and efficient, and has great customer service. He provided options for me and scheduling went smoothly.
My salesman Joe w. Always takes care of me and he goes the extra step to help me with my needs ford motor can’t have no one better than this man to repentance this dealership then Joe w from Janesville wi
Every thing goes smoothly from scheduling office pick up and delivery back to the service area and the person working on your vehicle the parts department is so great
The transaction was very smooth. Joe Warne my salesman made the process very easy, even pleasurable.
Things went well. The visit was quick, everyone was very nice and helpful. Things went well. The visit was quick, everyone was very nice and helpful. The wait wasn't very long, and they got me in for my appointment right away.
Our salesman was very nice and informative! He was very patient and knowledgeable with my disabled husband and I couldn’t thank hi enough!
Impeccable service as always. Inspection and car wash performed as always. Never a bad a experience.
Ken is great to work with. He's happy to help in whatever way I needed. He is also very good at prompt communication (for me via text) to keep me informed
Car was in the shop on 5/9. Got the car back that day. Saturday 5/10 having the same problem, leaking break fluid. It was Mother's day weekend. They wouldn't give me a loaner car. Had to change all plans because of car trouble. I was told on Saturday morning that they would be to get me and my car Monday morning by 730. Come 5/12, 8am I hadn't heard from anyone. I called again. Arranged to bring car in at 9am. Dakota made me feel like this was my fault. Asking accusatory questions before even putting the car in the air. ... Read More DealerRater - May 19, 2025
This is a great place to buy a vehicle. Friendly and courteous sales people, fair, not high pressure. Service department is great too.
Jeff was great to work with. However, the problem that I came in was worse 60 miles later, rendering my vehicle undriveable, and I needed to be towed for repairs to another dealer.
Kept me informed as work on my car progressed. They have a Nice waiting area with snacks & drinks!
My son lives in the Rockton IL area and I've been coming to Gordie Boucher to service my Fords, for 12 years now. Every visit I have had, has been a 5 star experience. My hotel I stay at is just down the road, so it's super convenient. Thank you Jeffrey and all of the Gordie Boucher staff, for always treating me like royalty. I recommend Gordie Boucher to all of my acquaintances who might be passing through the area, if they are in need of service!!!
Jeff, Dakota, Alesha and the entire team are a delight to work with and I don't feel like I'm being taken advantage of
Jeff, Dakota, Alesha and the entire team are a delight to work with and I don't feel like I'm being taken advantage of
Dakota took time to check the battery when we brought the car in . He did a good job
Very nice and knowledgeable people that made the process easy and enjoyable. Will definitely recommend this dealership to others.
From the moment I walked in and met Samantha until I drove out with my new Maverick after its build, I was treated with respect. All my questions and or concerns were answered and taken care of.
Love the new renovation. Service as always was great. Didn't have to wait too long to get an oil change
They said they found oil leak. No oil leak yet. I think they spilled oil outside and wanted me to bring it back.
Easy to work with, gets information quickly. No pressure salesmen. Highly recommend to purchase a vehicle from him!
We like Jeff! About to call him and set up an appointment as we speak! Very helpful and informative easy to follow with Jeff!!
Timely and efficient. Thank you was informed and completed in a timely fashion. Will be back again.
Alex was super helpful and a pleasure to deal with. He made the experience of getting a new transmission pleasant. Thanks for everything Alex!
I was welcomed at the dealership and treated extremely well. The staff did their best to understand my reasons for a new vehicle and were patient in the extreme. Kudos all around.
Extremely high priced just for an oil change Won't be going back until the prices go down
Courteous service. Work completed as expected. Comfortable waiting room. That is all I want to say.
The service was great. I would definitely recommend this place to my friends and family.
There was a mix up with the online service appt but they made it an enjoyable experience instead of a problem.
Went above and beyond to help me and ensure I was satisfied with my appointment
Good service from Edgar and the other staff. The waiting room accommodations were quite nice as well.
Edgar was prepared for my visit and explained everything to me. He was very courteous and I would be happy to have him work with me again!
It cares about the people who are looking for a new vehicle or have concerns about their present vehicle.
We bought new Katie helped us find the one we wanted Awesome ford explorer st
When I bought my car outside of the city, I debated whether to have it serviced here or in Madison. So far, I’ve been really happy with the service here in Janesville.
Great service, wonderful crew, what's not to love!! I definitely recommend this dealership especially because of the team that helped us. Sam, David, and Shawn
Fantastic service from the moment I pulled in! Service garage is neat, clean and super organized! Edgar was very professional and knowledgeable. I would highly recommend this dealership.
My cars Service was great and the staff was friendly and professional!! Thank you to the great team at ford!
The people who worked there were extremely nice! And one person was really nice her name was Lynda. Thank you so much!
Well other than getting Delayed from wrong Transmission and my missing floor mat. Things were for most part alright other than being a bit high price wise good. Didn't understand the freight charge of 200 hundred, figured that would have been in price of Transmission.
Jeff was great explaining things to my teenage daughter and making sure her visit went smooth!
Very convenient and good people to talk to about anything i might need to ask
Waited 1.5 hours for an oil change. Had to go ask about my car and amazingly they had just finished. I think they forgot me. If it takes that long I will have to go elsewhere.
Very Professional Polite Listen to any complaints and try to resolve them as quickly as possible
Very patient and friendly and helped us get into a vehicle he have been looking for.
Great and easy sale. The staff was attentive and rest to serve. I would recommend Gordie Boucher.
Both my wife and I i could not believe how easy it was working with all of the staff at Boucher ford. I believe our salesperson, his name was Russ. There was no pressure, and they dealt vary squarely with us.. The building itself was in very nice condition, modernized And there was a great selection of vehicles to choose from I would easily recommend i'm going there if you're looking for a vehicle.
I don't havefifteen words to say. Lower the price of cars, trucks and suv
I’ve always had a great experience with GB. Very professional and friendly. Thank you!
Good service with detail video, that help customers know what to do for next time, but price little expensive
I was told they would wash the car. They did not. They were suppose to fix the warning messages that keep popping it. They said they reset them but they are still coming g up.
I set up an appointment, when I arrived they were extremely busy. I got my vehicle back within 45 min. I am very happy with what they did.
Vehicle was in for service, service was prompt while I waited. No unnecessary charges !
Seamless transaction my sales man Joe Zipperer answered all my questions and I would recommend him to any potential buyers. I was not pressured witch made it almost enjoyable purchasing a vehicle witch is stressful for me.
Always a pleasure to work with Anthony and we're pleased with both the service and pricing.
Very personable & knowledgeable. He answered all my questions. If I need service again hope I get Dakota again
Always friendly and courteous. Always has my vehicle done when promised. Quality service always given.
Prompt service and very accommodating to their customers. Very honest with you as far I can see.
Jeffrey was very helpful, answered all my questions. Would highly recommend them to all of my friends and family.
We have been buying vehicles Gordie Boucher for the past 14 years. We feel they care about the customer and the service department handles any issues promptly.
Jeff Beran is a fantastic service rep -- knowledgeable, timely, friendly, and well spoken -- he's an absolute joy to work with.
Friendly atmosphere, not pushy and understanding, very clean all over. I highly recomend worki g with Myrick and he was amazing!
Always a great experience there. Dakota is fantastic, and everyone is super friendly. Always a great experience there. Dakota is fantastic to work with and everyone there is super friendly.
Failed to tighten lug nuts after wheel rotation. I was able to undo the lug nut by hand. This could have been catastrophic for me. It's unacceptable and inexcusable to be that negligent
Great service from Elisha as usual and good feedback on things to address in the future. Thank you for your service!
Tom Waldman did all the work, except paint and detail. The painting was done with expertise. When truck was done, it looked like a brand new truck. Looks great ??
good service, nice people, expensive Enjoyed the experience but wouldnt recommend for old vehicles fine
Quick & amazing staff Edgar went out of his way to ensure I would have a rental car when my car broke down on the interstate on a Saturday right before closing so I wouldn't have to go without a vehicle
My instructions were not followed and to make matters worse I was lied to by Edgar to my face
A little lack of knowledge on the product, and lots of waiting but overall a good experience.
Service manager was tremendous. Communicated great. Waiting room could use some work. Wish there was sales person around early mornings as I was interested in talking to someone.
Fast, fair, and professional The process was streamlined. Easy to deal with. No pressure. I was in and out.
It was so nice to be greeted by friendly, helpful team members from the moment I set foot in the door. Dakota was easy to work with, thorough and very helpful. I will certainly return based on this experience.
Friendly service and cashier area. However, on the day of my service I asked how long my oil change would take and I was told 60-90 minutes when I arrived. I had an appointment and was about 10 minutes early. I had to be back to work in just under 2 hours so I should have had plenty of time. After an hour and 15 minutes of waiting, I checked on the status of my vehicle and they had not even started it yet. They offered and ended up giving me a ride to work and then bringing my vehicle to my work ... Read More DealerRater - May 3, 2025
I love their work They have great knowledge and care about the job being done
Great service, easy to talk to and listened to my concerns. Also the fridgi-fresh stuff is amazing
As always, fast and friendly service. Clean environment, courteous staff, easy to schedule appointments, and always thorough service.
Great service! They went above and beyond to give our two kids a golf cart ride around the dealership after we bought a vehicle.
Edgar Delgado was very empathetic and understanding to my scary incident with my car shutting down and steering wheel locking up in the middle of an intersection he also communicated with me of updates on my car being fixed Because my car only had 1,888 miles on it he was sure to make sure everything was under warranty and he was extra cautious about the car being safe for me to drive I haven't driven it yet but I feel more comfortable because of Edgar
Our salesperson Joe Zipperer was outstanding! He was 100% there for us. It was truly a pleasure working with him.
Anthony was a personable and knowledgeable salesperson. I appreciated the service we received at the dealership.
Prompt service and friendly service. Nice new customer area. Nice video of truck with description.
Quick and accommodating Pleasant and understanding. Fit me in at the last minute Very much appreciated
Trusted relationship 40+ YEARS! Their knowledge becomes MY confidence. Great service will result in brand loyalty and future sales.
Everyone there did a great job. Our experience was fairly fast and pain free. We are repeat customers and will probably be back at a future date.
We had a lovely young woman who took care of us, answered all our questions. We were on our way to a Subaru dealer and stopped in just to look around. There was a Mazda 30 on the floor fell in love with it and she took care of everything. It was a great experience.
I was very please with the service I received. All of your employees were easy to work with.